Privacy Policy

Camel Foundation · Registered Charity in England & Wales, No. 1180968

6 Thornton Road, Birmingham, B8 2LG, UK

Last updated: June 2026

This Privacy Policy explains how Camel Foundation (“we”, “us”, or “our”) collects, uses, shares, and protects your personal data when you visit our website, make a donation, or otherwise interact with us. It also explains your rights under UK data protection law. Camel Foundation is the data controller responsible for your personal data.

1. Information We Collect

We may collect the following types of personal data:

Identity and contact details (name, email, postal address, phone number)
Donation details (amount, date, fund, and related payment information). Your card details are processed securely by our payment provider and are not stored by us.
Gift Aid information, where you make a declaration (name, home address, UK taxpayer confirmation)
Communication preferences
Website usage data (cookies, analytics, IP address, device/browser information)

2. How We Use Your Information and Our Lawful Basis

Under UK GDPR we must have a lawful basis for using your personal data. We rely on the following:

Processing your donation, providing receipts, and maintaining donor records — our legitimate interests in administering donations and caring for our supporters.
Claiming Gift Aid and keeping the associated records — legal obligation (HMRC requirements).
Keeping financial and accounting records — legal obligation (charity and tax law).
Sending you updates, newsletters, or appeals about our work — your consent.
Website analytics and non-essential cookies — your consent.

Where we rely on your consent, you may withdraw it at any time. Where we rely on legitimate interests, you have the right to object (see “Your Rights”).

3. Gift Aid

If you make a Gift Aid declaration, we use the information you provide to claim Gift Aid from HM Revenue & Customs (HMRC) on your eligible donations. We are legally required to keep records of Gift Aid declarations. Please let us know if you change your name or home address, no longer pay sufficient UK Income or Capital Gains Tax, or wish to cancel your declaration.

4. How Long We Keep Your Information

We retain your personal data only for as long as necessary:

Gift Aid, donation, and financial records — at least 6 years after the end of the relevant tax year, as required by HMRC and charity law.
Donor and supporter records — for the duration of our relationship with you and a reasonable period afterwards.
Marketing preferences — until you withdraw consent or opt out.

5. Sharing Your Information

We do not sell or rent your personal data. We share it only where necessary, with:

Payment processing — Stripe, which securely processes card donations on our behalf.
Email and productivity services — Google Workspace, used to manage our communications.
Website and application hosting — Render and Vercel —, which host our donation platform and website.
HMRC — for Gift Aid claims.
Professional advisers.

These providers act as our data processors and are bound by agreements to protect your data and use it only as instructed.

International transfers: Our systems are primarily hosted within the European Economic Area. Some providers (such as Stripe) may transfer data outside the UK/EEA; where they do, this is protected by appropriate safeguards such as UK adequacy regulations or standard contractual clauses.

6. Data Security

We take appropriate technical and organisational measures to protect your personal data, including encryption of data in transit, restricted access controls, and secure hosting. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Cookies

Our website uses cookies and similar technologies. Essential cookies are necessary for the website to function. Non-essential cookies (such as analytics) are used only with your consent, which you can manage through your browser or our cookie settings.

8. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you and request a copy
Rectify inaccurate or incomplete data
Erase your data (“right to be forgotten”), subject to our legal retention obligations
Restrict or object to our processing, including processing based on our legitimate interests
Data portability — receive your data in a commonly used, portable format
Withdraw consent at any time, where we rely on consent
Opt out of marketing communications at any time

To exercise any of these rights, contact us at info@camelfoundation.org. We will respond within one month.

9. Complaints

If you have any concerns about how we handle your personal data, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority, at ico.org.uk or by calling [0303 123 1113 — verify current ICO contact details].

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the “last updated” date shown above.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

Camel Foundation
Email: info@camelfoundation.org
6 Thornton Road, Birmingham, B8 2LG, UK
Registered Charity in England & Wales, No. 1180968